We offer a variety of secure and easy payment methods to ensure a smooth checkout process. Below is an overview of all available payment options:

1. iDEAL

Pay securely and directly via your own bank. iDEAL is supported by most Dutch banks and is a fast and reliable payment method.

2. Credit Card (Visa, MasterCard, American Express)

We accept all major credit cards. Your payment is securely processed using the latest encryption technologies, ensuring your data is well protected.

3. Apple Pay

Apple users can conveniently pay via Apple Pay. Complete your payment quickly and securely using your iPhone, iPad, or Mac.

4. Google Pay

Android users can use Google Pay to check out effortlessly with their stored payment details.

5. Bancontact

Widely used and secure payment method in Belgium, allowing customer to pay directly via their bank.

6. Klarna Pay Later

With Klarna, you can receive your order first and pay later. The maximum spending limit is € 750, subject to approval by Klarna.

7. Bank Transfer

Prefer to transfer the amount yourself? You can choose a bank transfer. Please note that your order will only be processed once the payment has been received, which may take a few working days.

8. PayPal

Pay quickly and securely using your PayPal account balance or your linked bank account/card.

Important information

• Additional fees may apply to certain payment methods. Any surcharges will be clearly displayed during checkout.
• We strive to make your payment process as secure and smooth as possible.
• Do you have any questions about our payment methods or need help completing your order? Feel free to contact our customer service – we’re happy to assist

We understand how important it is to have an invoice — whether it's for your records, a return, or business purposes. It's easy to find your invoice, whether or not you have an account.

If you have an account

Did you create an account before placing your order? Then you can download your invoice anytime. Here’s how:

• Go to our website.
• Click on “Account” in the top right corner and log in.
• Go to “My Orders.”
• Find the relevant order and click on “View Order.”
• Click “Download Invoice.”

Your invoice will then be saved as a PDF file so you can easily store or print it.

If you ordered without creating an account

No worries! The invoice is automatically sent to the email address you provided at checkout.

Here’s how you can find it:

• Check your inbox for the email with the invoice.

• Try searching for keywords like “invoice” or the name of our store.

Didn’t receive an invoice?

If you haven’t received the invoice:

• Make sure you entered the correct email address with your order.
• Also check your spam or junk folder.
• Try searching your inbox using terms like “invoice,” “receipt,” or our store name.

Still can’t find your invoice?

Feel free to contact our customer service team and provide the following details:

• Your order number
• The email address you used for the order

We’ll be happy to send you the invoice again.

Don’t worry — failed payments can happen for several reasons. Follow the steps below to identify the issue and successfully complete your order.

1. Check if your order was placed

To confirm whether your payment went through:

• Check your inbox for an order confirmation email

• Log into your customer account and check under “My Orders”

• If you checked out as a guest, use the “Track Your Order” tool on our Customer Service page. Enter your email address and the order number shown on the confirmation screen

Important: If you didn’t receive a confirmation email and the order doesn’t appear in your account or via guest tracking, your payment likely failed and the order was not processed.

2. Verify your payment details

Incorrect or incomplete information is one of the most common causes of failure. Please check the following:

If paying by credit or debit card:

• Card number, expiration date, and CVV

• Billing address matches what your bank has on file

• All required fields were filled in at checkout

• Card is enabled for online and international transactions

• Card has not been blocked by your bank for security reasons

If using Apple Pay or Google Pay:

• You are signed into the correct Apple ID or Google Account

• The selected card in your wallet is active

• Your device is verified (Face ID, Touch ID, or passcode)

• Billing address in your wallet matches the checkout form

• Browser or device permissions are granted for payment

If paying via Klarna:

• Klarna approved the transaction (they may decline it based on their criteria)

• Your personal and billing details are correct

• You haven’t exceeded your Klarna spending limit

• You meet Klarna’s age, region, and eligibility requirements

If you are using PayPal:

• Ensure you are logged into the correct PayPal account

• Verify that you have sufficient PayPal balance or that your linked card/bank account is active and has available funds

• Check that the payment method selected within PayPal (for example, a specific card) has not expired and is not restricted

• Confirm that there are no limitations, restrictions, or security checks active on your PayPal account — you can review this in the PayPal Resolution Centre

If paying via bank transfer:

• The reference number provided at checkout was used

• IBAN and account number were entered correctly

• Payment was made within the required timeframe

• Please allow 1–5 business days for your bank to process the transfer

3. Try again

Sometimes the issue is temporary. You can:

• Retry the payment using the same or a different payment method

• Start a new checkout session by refreshing the page or clearing your browser’s cache

• Try a different browser (like Chrome, Safari, or Firefox) or switch devices

4. Technical issues during checkout

You may experience:

• A blank page or freeze after confirming payment — often caused by your bank’s 3D Secure verification

• A delay in returning from your bank’s site to our checkout page

What to do:

• Wait a few minutes before trying again

• Avoid clicking “Back” or closing the page too early

• Check your email or account to confirm whether the order went through before retrying

5. Check with your payment provider

The payment may have been declined due to:

• Daily transaction limits

• Restrictions on online or international payments

• Insufficient funds

• A failed 3D Secure verification

Contact your bank or payment provider to check if the transaction was blocked or rejected.

6. Still need help?

If you're still unable to complete your payment, feel free to contact our customer service team. Please include:

• The email address used at checkout

• The payment method you tried

• A brief description of the issue

• Any relevant error messages or screenshots

We’ll look into the issue and help you finalize your purchase as soon as possible.